Livingstone Technologies has – for the fourth consecutive year - been named a Leader in the 2024 Gartner® Magic Quadrant™ for Software Asset Management Managed Services. The report evaluates twelve vendors based on their Completeness of Vision and Ability to Execute.
The 2024 Gartner® Magic Quadrant™ for Software Asset Management
Livingstone is delighted that it has been recognized as a Leader in the Gartner® Magic Quadrant™ for Software Asset Management once again.
"As organizations face increased cost pressures and the need to demonstrate ROI, we believe that it's Livingstone’s commitment to drive outcomes continuously across our clients’ entire client lifecycle, that sets us apart," said Lisa Maines, Managing Director at Livingstone Group.
One of the strategic planning assumptions outlined in the 2024 Gartner® Magic Quadrant™ is that 'By 2028, organizations that leverage MSP's generative artificial intelligence (GenAI) for SAM will realize 25% more cost reduction and improved data accuracy by 50%.'
AI is an area Livingstone is leaning heavily into.
“2023 was a challenge for many organizations with enormous pressure put on IT budgets. At the same time, AI went mainstream, even becoming the Collin’s Dictionary word of the year. Livingstone recognized both trends and ensured we could give customers solutions to meet their needs,” said Simon Leuty, Chief Innovation Officer at Livingstone.
“For example, we changed our delivery mechanisms to focus on value and improvement. We invested heavily in bringing in the right skills to help us evolve and develop our IP that transforms how our customers can manage the collection of their disparate SAM data sources, giving them a single pane of glass to view their software estate.
“We also took advantage of the leaps in AI to make contract analysis and data mining far faster, saving customers time and money. But most critical of all, we continued to focus on what we’ve always prioritized: delivering real value, ROI and business outcomes throughout our clients’ life cycle. We don’t take a one and done approach. We are with our clients for the long haul. As their markets evolve, we evolve with them,” Leuty continued.
The outlook for SAM and ITAM in the year ahead
The ITAM sector is undergoing a period of transformation. AI innovation is enabling more predictable and in-depth analysis of data. At the same time organizations are grappling with a more complex technology landscape and the convergence of traditional ITAM with FinOps. There is growing demand for GreenOps as sustainability commitment dates and targets edge closer. And the macro-economic environment is still volatile, with uncertainty caused by geo-political decisions influenced by wars and elections, keeping budgets under pressure.
In short, there is more volatility, more to manage than ever before, and continued pressure to deliver ROI.
“Livingstone applies a commercial lens to everything we do. Our extensive investment in innovation is underpinned by our commitment to attracting and retaining the most skilled resources across areas like contract negotiation and optimisation, to ensure our clients get the most out of their technology investments,” explained Leuty. “We are expanding further into FinOps and will pivot to monthly improvements of process and cost reduction for our clients, ensuring constant ROI tweaks that drive business outcomes.”
New services to meet emerging needs
Livingstone recently unveiled several new services to support this market demand, including:
Contract Intelligence: Delivered through Livingstone’s Acuity data platform and powered by AI, clients have complete visibility, full searchability and predictive analytics to improve how they manage and optimize their contract portfolio. Our service includes analysis across all key contract clauses, contract consolidation, as well as cost containment and reduction.
Hybrid Cloud Optimisation: industry-leading AI powered technology to help organizations uncover opportunities to increase the performance of applications and optimize costs across the hybrid Cloud, while enabling sustainability and green IT reporting.
Microsoft Investment Management Service (MIMS): a transformative approach to managing a client’s entire Microsoft investment. While Software Asset Management usually focuses on compliance and cost efficiency, our MIMS service provides complete visibility, improved security posture, increased adoption, and less contract waste.
FinOps Assessment: This Livingstone Assessment is designed to accurately gauge the efficacy of the FinOps processes currently in place across 18 categories. It highlights areas for improvement and provides detailed recommendations to elevate FinOps maturity including implementing refined and established practices.
Get the full report
Register for our webinar
We're hosting a webinar on 24 September in which Livingstone's Simon Leuty and Gareth Redshaw will discuss some of these key SAM trends in more detail.
Gartner, Magic Quadrant for Software Asset Management Managed Services, Yolanda Harris, Jaswant Kalay, Rob Schafer, Yoann Bianic, 26 August 2024.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Livingstone. This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Livingstone Group. GARTNER is a registered trademark and service mark of Gartner and Magic Quadrant is a registered trademark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and are used herein with permission. All rights reserved. Gartner does not endorse any vendor, product or service depicted in its research publications and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
About the author:
Simon Leuty, Founder of Livingstone and Chief Innovation Officer at Trustmarque
Chief Innovation Officer at Trustmarque and founder of Livingstone Technologies, Simon Leuty is a font of knowledge within the Software Asset Management industry.
Livingstone is a leading global provider of software and technology asset management solutions, with a distinct focus on optimizing IT costs and propelling digital transformation.
